Return policy
At Jinan Xuhong Building Materials Trade Co., Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy.
Return Policy
Eligibility: Items can be returned or exchanged within 30 days of receipt.
Condition: Returned items must be in their original condition and packaging, with all tags attached. Items that are damaged, altered, or not in their original condition will not be accepted.
Return Process: To initiate a return, please contact our customer service team at [email protected] or call +86 15615516099. Provide your order number and the reason for the return. We will provide you with further instructions on how to proceed.
Refund Policy
Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Shipping Costs: If the return is due to a defect or error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping costs.
Return Shipping Address
Please send your returned items to the following address:
372 Beiyuan Street, 3F-34, Daming Integrated Home Plaza, Tianqiao District, Jinan, Shandong, China
Contact Information
For any questions or concerns regarding returns or refunds, please contact our customer service team:
Email: [email protected]
Phone: +86 15615516099
Important Notes
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
Clearance items, gift cards, and personalized items are not eligible for return or refund.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
We strive to make your shopping experience with Jinan Xuhong Building Materials Trade Co., Ltd. as pleasant as possible. If you have any issues with your order, please do not hesitate to reach out to us. Thank you for your business!